Solution Graphics
 
Merchant Services
Privacy Policy Statement
What Information Do We Collect About Our Customers?
Information You Give Us: We receive and store any information you enter on our Web site or give in any other way (e.g., by telephone. This may include information you provide when you register as a member, engage in transactions, search, contact customer service, or participate in promotions, content submissions,discussion groups. As a result, you may be supplying us with such information as your name, address, and phone numbers; billing information; people to whom purchases have been shipped, including addresses and phone number; names and e-mail addresses of friends and possible referrals and other people.
Automatic Information: We automatically receive and store certain types of information whenever you interact with us. It may include purchase history, products viewed or searched for, visits to certain pages, page interaction information and the phone number you used to call our phone number.
Do We Use Cookies?
We use small text files called "cookies" that provide non-personally identifiable information to us regarding the visitors to the website. Cookies may gather the date and time of all visits to our website. We may also track the pages of our website that users viewed during their visit, or track search terms entered on our website by that visitor. This helps us keep track of the number of visitors to our website and allows us to gauge the areas that are of the most interest to our visitors. This information is analyzed periodically and is used to gain a broader picture of usage patterns at our site.
How Do We Use the Information We Collect and Do We Share the Information We Receive?
Information about our customers is an important part of our business. We use information we collect to communicate with you, to process your orders, to provide an enhanced and more personalized interactive shopping experience and to inform you of offers and discounts. We do not share customer information with third parties.
SHIPPING
We ship your orders via USPS.  All items purchased from EssentialOilCollection.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. If you wish to buy insurance, contact us before ordering.
We offer Worldwide shipping, however you are solely responsible for you order and Customs fees. Check you Customs regulations before ordering. 
 
30-Day Money-Back Guarantee on unopened merchandise. The items must be returned in good condition, in original boxes, and with all paperwork, and accessories to ensure full credit.
Please, check your order carefully. If you received wrong item, please, contact us withing 5 days to arrange an exchange. All damaged items must be reported withing 3 days of the delivery date. No exchange on opened items!  All approved exchanges/returns must be shipped withing 10 days after the approval for the exchange/return have been issued unless different dates arranged. Items shipped after the 10-day period will not be accepted for either return or exchange and will be shipped back to you at your cost. We charge 18% restocking fee on merchandise returned without any reason and/or without prior notice.
To return/exchange unopen murchandise, please, email us your order number and the reason for exchange/return. Do not ship  the items back to us until the return/exchange number is emailed to you.
If your order returned as undelivered, you will have to pay the shipping charges again in order to receive your items. If you cancell your undelivered order, no shipping and hangling cost will be refunded, an additional fee will also be charged for an undelivered order that is cancelled ($5 to $15 for US orders, $15 to $35 for Canadian orders, $25 to 50 for other orders).
 
There will be a $35.00 fee charged for each returned check.
 
Terms & Conditions can be editted or changed at any time without notice.

Please contact us with any questions or concerns at 1-717-389-6296 or mail@essentialoilcollection.com